Rental Terms & Conditions

1) Booking & Age Requirements

• Renters must be 21+ years.
• Drivers aged 21–23 must:
  • Take company insurance (FULL COVERAGE).
  • Leave a double cash security deposit.
  • Provide two forms of ID.

2) Identification Requirements

3) Payment Methods & Security Deposits

• AMEX, MasterCard, Visa, Cash accepted. (Discover not accepted in Belize due to temporary service disruption.)
• Paying with cash or debit card requires a security deposit of US$1000–$1500 (by rental class).

• Credit-card customers renting 4+ days may decline full coverage (minimum CDW & DP required for 3-day rentals). A US$1000–$1500 deposit applies.
• Credit-card customers renting more than 3 days who decline our insurance are 100% responsible for damages regardless of fault.
• Debit-card and cash customers cannot decline and must purchase FULL COVERAGE (CDW, Non-CDW, DP, Tire, Windshield) plus leave a deposit of US$1000–$1500.

4) International Travel Restrictions

• Travel allowed to Tikal (Guatemala) and Chetumal (Mexico). Renter is fully responsible outside Belize.
• Guatemala: Authorization letter required with 48-hour notice; US$49 permit letter fee (border fees are the customer’s responsibility).
• Mexico: Mexican insurance must be purchased through AQ Belize. Guatemalan insurance must be obtained in Guatemala.
• US$1000 security deposit required for Mexico/Guatemala travel.

5) Insurance Coverage & Responsibilities

• 1–2 days: Full coverage (CDW, Non-CDW, DP, Tire, Windshield) is mandatory.
• 3+ days: CDW may be purchased alone.
• 4+ days: May decline full coverages (deposit applies: US$1000–$1500).
• With CDW & Non-CDW, renter pays first US$1000 deductible. DP can be added to waive this deductible.

6) Rental Returns, Extensions & Emergencies

• Return at the agreed time/location. Only the contract holder may return the vehicle.
• Late return: US$10/hour. After 4 hours, a full-day rate may apply.
• Return with the same fuel level. Shortages billed at US$10/gal + US$10 service fee. No refunds for excess fuel.

• Extensions must be paid before the contract expires. Failure to extend on time voids the agreement and insurances.
• No contact within 24 hours to extend: rental will be reported missing/stolen.
• Emergency/24-hour WhatsApp: +501-614-1493.

7) Vehicle Usage Rules

• Highway limit: 55 mph / 90 km/h. Villages: 15–25 mph.
• Most major roads are paved. 2WD high-clearance recommended for many attractions; 4WD strongly recommended for Mountain Pine Ridge and terrain roads.

• In an accident, call 911. Do not move/abandon the vehicle until police and insurance inspectors arrive. Notify us immediately.
• Non-smoking policy: US$200 fee for violations.
• Cleaning fee US$25; Pet fee US$50 if returned excessively dirty.

8) Miscellaneous

• Drop-off fee (US$200 and up) applies if dropping at our sister company in Placencia. Other pre-authorized drop locations must be arranged in advance. Charges depend on rental class and route.